All orders are shipped from the suburbs of Philadelphia, Pennsylvania (near New York City)
Please read these important details for international shipping:
If you have questions, please contact us in English.
Possibly. Choose International - Standard or Internatinal - Expedited when sending a package outside the USA.
Standard, Expedited and Express Shipping options are only available for packages shipped to U.S. addresses.
The price displayed above will cover a 2 pound package. If your package weighs more (calculated when packed by our shipping department), or if the package is oversized, you will receive an email with the option to approve the additional shipping cost.
We require approval of the additional shipping fee before your order is fulfilled. You must respond to the email you receive requesting your approval for extra shipping fee.
Please be sure to check your email within 1 business day (New York time - Monday through Friday) for any additional email from our Customer Service department.
Customs Department regulations vary by country. Most require that the type of product in the package and its value be displayed on the shipping carton. All packages are subject to inspection and may be opened by customs officials, even those that are gift-wrapped.
Customers are responsible for any taxes due.
For Canada, these can include:
Unfortunately, we have no control over the additional charges you will have to pay to receive your package.
Please contact your local Customs Department for specific information to comply with import laws and taxes due.
When your order is shipped, our system sends an email with the CUSTOMS tracking number.
International packages are shipped via USPS (United States Postal Service).
Important information about the US Postal Service tracking system:
Standard International Packages are NOT trackable through the US Post Office system. Tracking in NOT available with this level of service.
Limited tracking is available with Expedited International. USPS tracking will show package acceptance and when the package leaves the US. Your package may arrive before you see an update.
Post offices outside the USA may, or may not, provide additional tracking information.
Wellhaven LLC is not responsible for packages lost or damaged when shipped outside the US. You assume package liability once we give the Post Office your package.
Customers must provide a complete and accurate shipping address to which the local post office will deliver mail. You may ship to your home, work location or directly to the recipient. If your package is returned for an incomplete or an incorrect address, you must pay for shipping again and all address correction and return shipping fees from UPS. The delivery services do not provide refunds for errors in shipping addresses.
If applicable, enter your street address on Adress Line 1 and your PO Box on Address Line 2 during Checkout. We use both the US Postal Service and UPS, depending upon weight, size, destination, etc. UPS requires a specific street address for delivery.
If you are shipping to an apartment, or other multi-tenant building, you must provide the unit number. If packages cannot be delivered to a secure common mail box area, or it is not safe for the delivery personnel to leave it in the common mail box area, ship to your work address.
We recommend shipping to a location where someone will be available to accept deliveries during the day. Once an order has been confirmed as delivered by the carrier, Wellhaven is not responsible for lost or stolen packages.
