Our web site and order processing systems are set up to prevent us from accepting orders for items that are not currently in stock. You will see a bold, black "out of stock" message in place of the "add to shopping cart" button. In the case of size or color, there will be a message in red letters during the Checkout process asking you to select another size/color.

Due to errors in inventory counting, it is possible that the system has more/less than the actual stock on hand. If you have any questions, please contact Customer Service.

Only Bank of America cashier's checks or US Postal Service money orders are accepted for mail orders. All other forms of payment will be returned and the order will not sihp. See Mail Order instructions below.

Yes, but inventory is not reserved for you and your order will not ship until we receive a valid payment with your complete order. Free shipping and special offers do not apply to mail orders. We do not accept personal checks. Do not send cash.

Print your order from the Shopping Cart. Very Important! Include your name, address and email address or phone number in case we need to reach you about the order. Don’t forget to include the complete Ship To address. The total amount must include shipping method and fees and 6% sales tax on the entire amount, if shipping to an address in Pennsylvania.

Keep a copy of the order for yourself.

Mail the order with a Bank of America cashier's check (no other banks accepted) or US Postal Service money order (no other money orders accepted) to:

Order Processing
Wellhaven, LLC
P.O. Box 720
Paoli, PA 19301

When you shop at Wellhaven, we provide access to your account online so that you may view your order, including the package tracking number. To provide this service, we require that you create a user-id (your email address) and a password. This enables you to check your order status at any time, contact customer service, review past orders, etc.

Setting up an account via the registration process also enables our Customer Service Department to help you quickly when you contact us. While they cannot see your password, they can help you with questions about your order, including billing and shipping addresses, gift-wrapping service, etc..

We value your privacy and encourage you to review our Privacy Policy. Your personal data is not sold, rented or given to marketers. If you have questions, please contact us.

Yes. Your credit card number is protected while shopping at Wellhaven Helpful Gifts for Seniors via a strongly encrypted transmission and data storage. All orders are reviewed prior to fulfillment to protect against improper use of your credit card. It is very important that you provide the correct billing address, a valid phone number and a valid email for your order.

We may contact you by email or telephone to verify information you submitted during the order process. We reserve the right to ship only to the credit card billing address. We reserve the right to refuse any order. The Order Review procedure helps ensure that someone is not using your credit card fraudulently.

See our security and privacy policies for more information.

If your order is Pending Fulfillment, we may be able to make the change you need, depending upon where your order is within our shipping process. We cannot make changes that require re-work as our procedures are designed to keep orders moving quickly through fulfillment. This is how we keep shipping cost reasonable. Contact Customer Service with your order number and specific change information. We will let you know if it is possible to accommodate your request.