Expedited and Express Shipping services are provided by the US Postal Service Priority Mail, Express Mail, and UPS. Price is based on Size and Weight of the package

Expedied Shipping:  2 – 3 business days. - $10.95 and up.
Most packages are delivered within 2-3 business days. Expedited Shipping is not guaranteed.

Express Shipping:  1 - 2 business days Guaranteed - $27.95 and up.
Final express shipping cost are calculated by shipping and may increase based on box size required to safely ship your package. We will contact you for approval if there are additional charges.

Next Day Air & Second Day Air via UPS is available, but more expensive. Please contact Customer Service at 888-564-1500 for a rate quote on UPS Next Day Air service.
If you absolutely need the package by the next business day, please call Customer Service. We are open Monday - Friday from 9:00am - 5:00pm New York time.

Customers must provide a complete and accurate shipping address to which the local post office will deliver mail. You may ship to your home, work location or directly to the recipient. If your package is returned for an incomplete or an incorrect address, you must pay for shipping again. The delivery services do not provide refunds for errors in shipping addresses.

If applicable, enter your physical street address on Adress Line 1 and your PO Box on Address Line 2 during Checkout. We use both the U.S. Postal Service and UPS to fulfill orders, depending upon weight, size, destination, etc. UPS requires a specific street address for delivery.

If you are shipping to an apartment, or other multi-tenant building, you must provide the unit number. If packages cannot be delivered to a secure common mail box area, or it is not safe for the delivery personnel to leave it in the common mail box area, ship to your work address or another location.

All Expedited and Express Shipping orders for in-stock items are shipped the same day (Monday - Friday), if the order is complete, correct and placed by 1:00pm New York Time. Orders with Expedited or Express Shipping may be sent using the U.S. Post Office or UPS.

In addition to reducing transit time, choosing Expedited or Express Shipping affects the priority in which your order is processed and shipped. Orders are processed in the following priority:

1. Express Shipping - by date/time of order - first in, first out
   
2. Expedited Shipping - by date/time of order - first in, first out
   
3. Standard Shipping - by date/time of order - first in, first out

It is important to include your daytime phone number when entering your order. If there is any problem processing your order, we will first attempt to contact you via email. If there is no response in a reasonable amount of time, we will attempt to contact by phone to clarify your order.

For Expedited or Express Shipping, complete and correct orders received by 1:00pm New York Time are shipped the same day (Monday - Friday), unless they have an issue listed under Possible Delays. Transit time depends upon the shipping method selected.

For Standard Shipping, calculate as follows:

Your total package time =
1 business day (Monday - Friday, New York time)
+ transit time (see map)
+ possible delays, where applicable (see below)
= Total Package Time

Possible Delays for all shipping methods - Check your email after placing your order.

• Wrong or incomplete billing or shipping address
• International orders requiring additional shipping fee approvals
• Your payment method failed our required credit card security checks.
• Severe weather in either Philadelphia, PA, USA or the package destination area

When your order is shipped, our system  sends an email with the tracking number. All orders packed on Weekends leave our facility on Monday. Get your tracking number in My Account (yellow tab at the top of every page) and selecting See Orders.

Tracking numbers beginning with "1Z..." were shipped via UPS. Track your package  by clicking the tracking number or at www.UPS.com.

All other tracking numbers that do not begin with "1Z" were shipped via USPS (United States Postal Service). Track your package at www.usps.com.

Important information about the US Postal Service tracking system: Unfortunately, USPS tracking system is not as detailed, nor is it updated as frequently as the UPS tracking system.  Your package may arrive before you see an update.

Post offices outside the USA may, or may not, provide additional tracking information.

You may ship each order to only one address. Ship with or without gift-wrapping to:

• your home
• your office
• the gift recipient
• a neighbor who is home during the day

Shipping fees are based upon the cost of processing and shipping your order. This includes the cost of labor, supplies, facilities and equipment necessary to fulfill your order.

Some people reduce the shipping cost per item by pooling their orders together (neighbors, friends, relatives, co-workers). Remember that orders can only be sent to one address.

For example: Standard Shipping for 1 item is $6.95. Standard shipping for 2 items is still only $6.95, reducing the shipping cost per item to approximately $3.50 each.

1. Check the U.S. map in our Shipping Information section to review estimated delivery times.
2. Enter the package tracking number we sent you via email on the carrier's web site to get the current status.
   • Tracking numbers that begin with "1Z" were sent via UPS. Visit www.UPS.com and enter the number.
   • All other packages were sent via the U.S. Postal. Visit www.usps.com and enter the tracking number.
   If you do not have your Order Fulfillment email, log into your account via My Account (top) to see your tracking number.
3. If you need additional information, contact us with your name, the order date and the order number.

We recommend shipping to a location where someone will be available to accept deliveries during the day. Once an order has been confirmed as delivered by the carrier, Wellhaven is not responsible for lost or stolen packages.

Unfortunately, no. Here's why:

UPS and the US Post Office have many humans involved in the transit and delivery of your package. It is possible that they will make a mistake. Approx. 99% of packages make it to their destination with no problem.

Weather or natural disasters in either our area (Philadelphia, PA), the transit route, or the shipping destination can impact the time it takes for your package to arrive.

Holiday volume after Dec. 1 overwhelms delivery services and a small percentage of packages do not arrive before Christmas.

Our recommendation: Order 7-10 days in advance of your desired delivery date for Standard Shipping. If shipping directly to the recipient, you could:

Use our gift wrap service so the present remains a surprise until the special day.

Tell the recipient to expect a package from Wellhaven but not to open it until the special day.

Free shipping offers are a "thank you" for ordering online. We appreciate you saving us the time and cost associated with orders placed by phone.
Ask friends, co-workers or relatives to shop with you to qualify for free shipping merchandise minimum of $50.00. Ship the entire order to one address.

Free shipping offers are valid only on orders placed online at www.wellhaven.com that meet minimum merchandise (not gift-wrapping) thresholds. Free shipping cannot be used in combination with any other offer.

Free shipping is not valid on: phone orders · previous purchases · orders shipped outside the continental U.S. · purchases at other web sites · volume purchases to organizations

If you return items that were part of a free shipping offer and your revised merchandise order is less than the minimum to qualify for free shipping, your refund will be reduced by the standard shipping charge.