Free shipping offers are a "thank you" for ordering online. We appreciate you saving us the time and cost associated with orders placed by phone.

To qualify for the offer, you may ask friends, co-workers or relatives to shop with you to meet the merchandise minimum. Ship the entire order to one address within the continental USA.

Free shipping offers are valid only on orders placed online at www.wellhaven.com that meet minimum merchandise (not gift-wrapping) thresholds. Free shipping cannot be used in combination with any other offer.

Free shipping is not valid on: phone orders · previous purchases · orders shipped outside the continental U.S. · purchases at other web sites · volume purchases.

If you return items that were part of a free shipping offer and your revised merchandise order is less than the minimum to qualify for free shipping, your refund will be reduced by the standard shipping charge.

Expedited and Express Shipping services are provided by the US Postal Service Priority Mail, Express Mail, and FedEx.  Price is based on Size and Weight of the package

Expedied Shipping:  2 – 3 business days. - $10.95 and up.
Most packages are delivered within 2-3 business days. Expedited Shipping is not guaranteed.

Express Shipping:  1 - 2 business days Guaranteed - $27.95 and up.
Final express shipping cost are calculated by shipping and may increase based on box size required to safely ship your package. We will contact you for approval if there are additional charges.

Next Day Air & Second Day Air via FedEx is available, but more expensive. Please contact Customer Service at 888-564-1500 for a rate quote on FedEx Next Day Air service.  If you absolutely need the package by the next business day, please call Customer Service Monday - Friday from 9:00am - 3:00pm New York time.

Customers must provide a complete and accurate shipping address to which the local post office will deliver mail. You may ship to your home, work location or directly to the recipient. If your package is returned for an incomplete or an incorrect address, you must pay for shipping again and all address correction and return shipping fees from FedEx. FedEx/USPS does not provide refunds for errors in shipping addresses.

If applicable, enter your Street Address on Address Line 1 and your PO Box on Line 2 during Checkout. We use both the US Postal Service and FedEx, depending upon weight, size, destination, etc.

If you are shipping to an apartment, or other multi-tenant building, you must provide the Apt #, Unit #, or Suite #. If packages cannot be delivered to a secure common mail box area, or it is not safe for the delivery personnel to leave it in the common mail box area, ship to your work address.

All Expedited and Express Shipping orders for in-stock items are shipped the same day (Monday-Friday), if the order is complete, correct and placed by 1:00pm New York Time. Orders with Expedited or Express Shipping may be sent using the US Post Office or FedEx.

In addition to reducing transit time, choosing Expedited or Express Shipping affects the priority in which your order is processed and shipped. Orders are processed in the following priority:

Express Shipping,  Expedited Shipping and then Standard Shipping. 

For Expedited or Express Shipping, complete and correct orders received by 1:00pm New York Time are shipped the same day (Monday - Friday), unless they have an issue listed under Possible Delays. Transit time depends upon the shipping method selected.

For Standard Shipping, calculate as follows:

Your total package time =
1 business day (Monday - Friday, New York time)
+ transit time (see map)
+ possible delays, where applicable (see below)
= Total Package Time

Possible Delays for all shipping methods - Check your email after placing your order.

• Wrong or incomplete billing or shipping address
• International orders requiring additional shipping fee approvals
• Your payment method failed our required credit card security checks.
• Severe weather in either Philadelphia, PA, USA or the package destination area

Yes. When your order is shipped, our system sends you an email with the tracking number. You can get your tracking number in My Account (yellow tab at the top of every page) and selecting See Orders.

Orders shipped via US Post Office have tracking numbers beginning with: 910.... or 420.... or EO....

All International packages are shipped via US Postal Service

Track your package at www.usps.com

All other packages are shipped via FedEx and can be tracked at www.fedex.com

Important information about the US Postal Service tracking system: Unfortunately, USPS tracking system is not as detailed, nor is it updated as frequently as the FedEx tracking system. Your package may arrive before you see an update. Post offices outside the USA may, or may not, provide additional tracking information.

You may ship each order to only one address. Ship with or without gift-wrapping to:

• your home
• your office
• the gift recipient
• a neighbor who is home during the day

Shipping fees are based upon the cost of processing and shipping your order. This includes the cost of labor, supplies, facilities and equipment necessary to fulfill your order.

Some people reduce the shipping cost per item by pooling their orders together (neighbors, friends, relatives, co-workers). Remember that orders can only be sent to one address.

For example: Standard Shipping for 1 item is $6.95. Standard shipping for 2 items is still only $6.95, reducing the shipping cost per item to approximately $3.50 each.

1. Check the U.S. map in our Shipping Information section to review estimated delivery times.
2. Enter the package tracking number we sent you via email on the carrier's web site to get the current status.
3. If you do not have your Order Fulfillment email, log into your account via My Account (top) to see your tracking number.
4. If you need additional information, contact us with your name, the order date and the order number.

We recommend shipping to a location where someone will be available to accept deliveries during the day. Once an order has been confirmed as delivered by the carrier, Wellhaven is not responsible for lost or stolen packages

Unfortunately, no. Here's why:

FedEx and the US Post Office have many humans involved in the transit and delivery of your package. It is possible that they will make a mistake. Approx. 99% of packages make it to their destination with no problem.

Weather or natural disasters in either our area (Philadelphia, PA), the transit route, or the shipping destination can impact the time it takes for your package to arrive.

Holiday volume after Dec. 1 overwhelms delivery services and a small percentage of packages do not arrive before Christmas.

Our recommendation: Order 7-10 days in advance of your desired delivery date for Standard Shipping. If shipping directly to the recipient, you could:

Use our gift wrap service so the present remains a surprise until the special day.

Tell the recipient to expect a package from Wellhaven but not to open it until the special day.