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Frequently Asked Questions
Shopping at Wellhaven
Gift Wrapping Service Information
July 4th Shipping Information
USA Shipping Map
How long will it take for my order to arrive using Standard Shipping?
Shipping rates and options - USA
*Important Expedited and Express Shipping Information
Provide An Accurate Shipping Address
Expedited and Express Shipping Deadlines
Calculate Your Total Package Time
Do you provide package tracking?
May I ship my order to multiple addresses?
Shipping Cost Information
Are there extra charges for shipping to Alaska, Hawaii and other US possessions?
I did not receive my package. Now what?
Can I pick a specific delivery date?
Canadian Shipping Information
Global Shipping Information
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Get shipping information such as: a map of transit times, shipping options and rates and important shipping address information.

July 4th Shipping Information
 

  1. There are no deliveries in the USA on Friday, July 3th nor Saturday, July 4.  The US Post Office may deliver some items on Friday, but they will have limited experienced staff on duty.  No UPS deliveries on Saturday.
  2. For delivery prior to July 4, choose USA Expedited or Express Shipping depending upon your package destination, your order date and time and your travel plans
  3. Orders placed after 12:00 noon Eastern Time on Thursday, July 2 will ship on Monday, July 6. We are closed on July 3.
  4. Read important information about Expedited and Express Shipping below...
USA Shipping Map
 
Standard Shipping Delivery Date Map
How long will it take for my order to arrive using Standard Shipping?
 
Standard Shipping delivery times vary from 3-8 business days. Note: Business days are Monday - Friday. See the USA shipping map for estimated delivery times for your area. All items are shipped from suburban Philadelphia, Pennsylvania, USA. We use both the United States Postal Service and UPS to ship packages via Standard Shipping to USA addresses.
Shipping rates and options - USA
 
Shipping Rates and Options for items shipped to the U.S.
Note: Business Days are Monday through Friday
Completed order deadline is 1:00pm New York time.
Shipping Rates and Options Standard Expedited* Express*
Transit Time See U.S.map above. 2-3 business days 1-2 business days*
Delivery to P.O. Box? Yes Yes Yes
Delivery confirmation? Yes Yes Yes
Delivery signature required
Cost $6.95 $10.95 $27.95 and up
Based upon box size,
weight, destination
Call 888-564-1500 for info
*Important Expedited and Express Shipping Information
 

Expedited and Express Shipping services are provided by the US Postal Service Priority Mail, Express Mail, and in some cases, UPS.


Expedited Shipping - Most packages are delivered within 2-3 business days . Expedited Shipping is not guaranteed.

Express Shipping 1 - 2 business days - $27.95 and up.   ( based on size and weight)
Final express shipping cost are calculated by shipping and may increase based on box size required to safely ship your package. We will contact you for approval if required.


Next Day Air & Second Day Air via UPS is available, but more expensive. Please contact Customer Service at 888-564-1500 for a rate quote on UPS Next Day Air service.

If you absolutely need the package by the next business day, please call Customer Service for assistance. We are open Monday - Friday from 9:00am - 5:00pm New York time.

Provide An Accurate Shipping Address
 

Customers must provide a complete and accurate shipping address to which the local post office will deliver mail. You may ship to your home, work location or directly to the recipient. If your package is returned for an incomplete or an incorrect address, you must pay for shipping again. The delivery services do not provide refunds for errors in shipping addresses.


If applicable, enter your physical street address on Adress Line 1 and your PO Box on Address Line 2 during Checkout. We use both the U.S. Postal Service and UPS to fulfill orders, depending upon weight, size, destination, etc. UPS requires a specific street address for delivery.


If you are shipping to an apartment, or other multi-tenant building, you must provide the unit number. If packages cannot be delivered to a secure common mail box area, or it is not safe for the delivery personnel to leave it in the common mail box area, ship to your work address or another location.

Expedited and Express Shipping Deadlines
 

All Expedited and Express Shipping orders for in-stock items are shipped the same day (Monday - Friday), if the order is complete, correct and placed by 1:00pm New York Time. Orders with Expedited or Express Shipping may be sent using the U.S. Post Office or UPS.


In addition to reducing transit time, choosing Expedited or Express Shipping affects the priority in which your order is processed and shipped. Orders are processed in the following priority:


  1. Express Shipping - by date/time of order - first in, first out
  2. Expedited Shipping - by date/time of order - first in, first out
  3. Standard Shipping - by date/time of order - first in, first out


It is important to include your daytime phone number when entering your order. If there is any problem processing your order, we will first attempt to contact you via email. If there is no response in a reasonable amount of time, we will attempt to contact by phone to clarify your order.

Calculate Your Total Package Time
 

For Expedited or Express Shipping, complete and correct orders received by 1:00pm New York Time are shipped the same day (Monday - Friday), unless they have an issue listed under Possible Delays. Transit time depends upon the shipping method selected.

For Standard Shipping, calculate as follows:

Your total package time =
1 business day (Monday - Friday, New York time)
+ transit time (see map)
+ possible delays, where applicable (see below)
= Total Package Time

Possible Delays for all shipping methods - Check your email after placing your order.

  • Wrong or incomplete billing or shipping address
  • International orders requiring additional shipping fee approvals
  • Your payment method failed our required credit card security checks.
  • Severe weather in either Philadelphia, PA, USA or the package destination area

Do you provide package tracking?
 

When your order is shipped, our system  sends an email with the tracking number. All orders packed on Weekends leave our facility on Monday. Get your tracking number in My Account (yellow tab at the top of every page) and selecting See Orders.


Tracking numbers beginning with "1Z..." were shipped via UPS. Track your package  by clicking the tracking number or at www.UPS.com.


All other tracking numbers that do not begin with "1Z" were shipped via USPS (United States Postal Service). Track your package at www.usps.com.


Important information about the US Postal Service tracking system: Unfortunately, USPS tracking system is not as detailed, nor is it updated as frequently as the UPS tracking system.  Your package may arrive before you see an update.


Post offices outside the USA may, or may not, provide additional tracking information.

May I ship my order to multiple addresses?
 

You may ship each order to only one address. Ship with or without gift-wrapping to:

  • your home
  • your office
  • the gift recipient
  • a neighbor who is home during the day
If you are not home during the day and work at a place where you can receive mail, we recommend shipping your package to your work location. Once the package is marked delivered by the shipping service, we are not responsible for lost or stolen packages. If you suspect theft, call the police and the delivery service used for your order (supplied in the email with your package tracking number).

Shipping Cost Information
 

Shipping fees are based upon the cost of processing and shipping your order. This includes the cost of labor, supplies, facilities and equipment necessary to fulfill your order.

Some people reduce the shipping cost per item by pooling their orders together (neighbors, friends, relatives, co-workers). Remember that orders can only be sent to one address.

For example: Standard Shipping for 1 item is $6.95. Standard shipping for 2 items is still only $6.95, reducing the shipping cost per item to approximately $3.50 each.

Are there extra charges for shipping to Alaska, Hawaii and other US possessions?
 
We strongly recommend you select expedited shipping for orders going to Alaska and Hawaii. In some cases, there will be extra fees for shipping to Alaska and Hawaii. We will contact you by e-mail and notify you if there are extra charges. You must approve these charges before your order will ship.

Order confirmation will only show regular shipping and handling fees at time of purchase. Final shipping and handling charges will be calculated and billed at time of shipment. Final costs depend upon combined size and weight of package.
I did not receive my package. Now what?
 

  1. Check the U.S. map in our Shipping Information section to review estimated delivery times.
  2. Enter the package tracking number we sent you via email on the carrier's web site to get the current status.
    • Tracking numbers that begin with "1Z" were sent via UPS. Visit www.UPS.com and enter the number.
    • All other packages were sent via the U.S. Postal. Visit www.usps.com and enter the tracking number.
    If you do not have your Order Fulfillment email, log into your account via My Account (top) to see your tracking number.
  3. If you need additional information, contact us with your name, the order date and the order number.

We recommend shipping to a location where someone will be available to accept deliveries during the day. Once an order has been confirmed as delivered by the carrier, Wellhaven is not responsible for lost or stolen packages.

Can I pick a specific delivery date?
 

Unfortunately, no. Here's why:

UPS and the US Post Office have many humans involved in the transit and delivery of your package. It is possible that they will make a mistake. Approx. 99% of packages make it to their destination with no problem.

Weather or natural disasters in either our area (Philadelphia, PA), the transit route, or the shipping destination can impact the time it takes for your package to arrive.

Holiday volume after Dec. 1 overwhelms delivery services and a small percentage of packages do not arrive before Christmas.

Our recommendation: Order 7-10 days in advance of your desired delivery date for Standard Shipping. If shipping directly to the recipient, you could:

Use our gift wrap service so the present remains a surprise until the special day.

Tell the recipient to expect a package from Wellhaven but not to open it until the special day.