Extended Holiday Return Policy
Items purchased from November 1, 2008 to December 31, 2008
are returnable through January 31, 2009, subject to the provisions in the Wellhaven Return Policy.

if you received free standard shipping as part of our Holiday Promotion and your return reduces your remaining order total  to less than $50.00, your refund will be reduced by $6.95

Follow the Return/Exchange Procedures below for accurate processing. If you receive a package that was damaged during shipment, contact UPS or USPS immediately.

Wellhaven Return Procedures

1. Determine if your item is returnable.

Items returned must be in their original condition with the manufacturer's packaging.

Non-Returnable Items:

• Clearance sale items
  
• Special order items
  
• Items kept more than 30 days from the shipped date, except for holiday extentions
  
• Items damaged during use - Contact the manufacturer for possible warranty.
  
• Books, DVDs, music or games whose manufacturer's plastic has been opened and/or that have any visiable wear from usage
  
• Time Capsules that have been opened
  
• Gift baskets or coffee mug gift sets that have been opened
  
• Kitchen products, Hand Mitts, Seat Cushions that have been opened - state law for sanitary reasons

2. Request a Return Authorization Number.
Complete the online Return Authorization request. If approved, we will issue you a Return Authorization Number via email that expires 10 days after it is issued. Send the items back to us before the Return Authorization expries. Include the Return Authorization form you receive via email in the box with the items approved for return.

Do not send merchandise back without a Return Authorization number. Items must be tracked so the right customer gets the credit for items returned.

3. Exchanges
Please list the items you want, in exchange for the returned item, directly on the Return Authorization form that you enclose with the merchandise you return. In addition to the difference in the price of the merchandise, you must pay shipping on items returned (see Shipping Fees below) and the shipping cost of new items shipped to you.

4. Send the item(s) back to Wellhaven.
Be sure to obtain a Return Authorization Number prior to sending the product so we can process it quickly and accurately. Please enclose a copy of your Return Authorization Form and a written explanation of the reason for return.

Although optional, we recommend that you insure any product you return. We are not liable for lost products during return shipments.

5. Completing the return/refund
Upon receipt, the Wellhaven Merchandise Returns Department will inspect the item(s) and ensure compliance with the Wellhaven Return Policy. The inspection process and the refund process generally take 2 business days to complete. You will receive an email when the when your exchange/refund has been issued.

Refunds are issued to the same credit card that was used to pay for the order.

Shipping Fees and Re-stocking Charges

Shipping Charges on Original Order: If you are returning an undamaged product that was part of a free shipping offer, you will be charged the proportionate shipping fee for the product. Shipping charges are not refunded unless our inspection process determines that the item was defective when shipped from the manufacturer.

Shipping Fees to Return Items: Shipping fess on returns are not refunded unless the item is defective when shipped from the manufacturer. Shipping fees are charged on new items requested as part of an exhange.

Re-stocking Fees: Under certain circumstances (rarely), you may be charged up to 15% (15 percent) restocking fee for the item returned. You will be notified of re-stocking fees in the Return Authorization Instructions email that you receive prior to sending an item back to us.